Originally from Syracuse, I am currently working for IBM Global Services as a project manager and external customer account focal. My responsibilities include managing new implementations and upgrades of software distribution tools, lead root cause analysis, manage transitions of external customer account operations into IBM and outsouce IT services to offshore countries. My experience includes Software Distribution, Tivoli Event Console (TEC), Distributed Monitoring, User Administration, and Security Management to name a few. I have also implemented and configured Access Manager and Risk Manager security applications, firewall configurations and DMZ scenarios as well as the Apache and IBM HTTP Server WEB servers and WebSphere Application Server (WAS). In addition, I have experience with Altiris, a client, server, asset and systems management solution, Microsoft System Center Configuration Manager (SCCM, formally SMS) and HP Radia.

Prior to IBM I was a Systems Analyst with National Grid, an electric utility in New York State. As the Tivoli Administrator, I was responsible for a Tivoli Management Environment made up of one Tivoli Management Region (TMR) and four repeater sites located at various locations throughout New York State. Responsiblity included user and server administration on the UNIX and NT servers. I used the Distributed Monitoring module to monitor 85+ UNIX, Microsoft NT, and Novell NetWare servers located across New York State. Software Distribution was another heavily used Tivoli module in that enterprise. Complete applications, various code, and bug fixes were rolled out to the NT and Novell servers on a 7x24 basis. We also rolled out code and applications to the 6,000+ Windows desktops and laptops as well as monitor them for maintenance and standardization. Prior to the Tivoli positions, my major function was PC and LAN support of users on a Novell and Microsoft NT mixed LAN environment.

While assigned to Collections in Buffalo, my responsibilities included supporting 322 users in a customer service environment. The LAN environment consisted of Novell and Microsoft servers, RightFAX server that allowed LAN users to send and receive Fax's from their desktop PC and two Integrated Voice Response (IVR) units. Other responsibilities included supporting Melita, which is a telephone predictive dialer system from Melita International. There were 40 nodes that used this system in the Outbound Department. Melita automatically dialed telephone numbers from a predetermined list as defined by current collection business strategies. I also supported a taping system that interacted with the telephone stations. My installation of the Intell-a-Check check writing system onto the LAN allowed the Collections representatives to 'write' a check from the customer's checking account for immediate deposit into our account (with the customer's permission), thereby dramatically decreasing the delay in receiving the payment via the Postal Service. One of the Integrated Voice Response Units (IVRs) had two functions. In addition to interacting with field representatives, it also had a FAX-back system that communicated with various government offices located throughout New York State. County agencies could request immediate information on a customer's account via FAX without interacting with a representative. One somewhat demanding and more involved role was that as the custodian of the capital budget for the department. This responsibility required lobbying for funds that were needed to purchase equipment for current and anticipated needs, as well as forecasting and budgeting for technology needs of the entire collections department. My success in my role was indicated by my ability to upgrade an environment that was obsolete just twelve months prior to my assignment of this position.

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